Customer Service Rep - Toronto Area

Primary responsibilities include quote and order entry, shipment tracking, and assisting with general customer inquiries.

In addition, the selected candidate will have experience in phone/email service and support, and be able to build solid relationships with customers by anticipating needs and handling their questions with speed, proficiency, and in a personalized manner.

Required Knowledge, Skills, & Abilities

• Computer literacy and willingness to learn customer service software.
• Professional verbal and written communication skills.
• Typing speed of 30 wpm.
• Ability to establish and maintain effective working relationships with a variety of individuals.
• Demonstrated ability to inspire trust.
• Patience and positive outlook.
• Resourcefulness and stress management skills.
• Competency to work independently and in a team environment.
• Capacity to multi-task, prioritize work, and meet tight deadlines.

Education & Experience

• Three to six months previous experience in a customer service field.
• Previous experience within logistics, transport, freight, warehousing is an asset.
• Minimum education, High School Diploma or equivalent.

Those with the relevant skills and experience should apply with resume quoting job title and location to:
careers (at) csatransportation.com

We thank all applicants for their interest, however, only those selected for interviews will be contacted.