Insurance & Freight Claims

Cargo Insurance
Freight Claims

CSA offers 2 forms of coverage for your goods in transit, standard cargo insurance and an upgraded "all-risk" cargo policy.

Standard Cargo Insurance

Coverage is calculated based on the lesser of:

$2.00/lb calculated on the weight of the missing or damaged pieces of the shipment,

OR the value (replacement cost) of the goods at the place and time of shipment, including the freight and other charges if paid;

limited to a claim of $50 or more.

Upgraded Cargo Insurance

With CSA, adding an upgraded policy with all-risk cargo coverage is easy and cost-effective. All you need to do is declare the full value of your goods at the time of booking the shipment, and the following All-risk insurance coverage will override CSA's Standard Cargo insurance above.

A premium is assessed on an individual shipment basis and is subject to the terms and conditions listed under the MARINE INLAND LEGAL CARGO INSURANCE policy below.

Upgraded Policy Terms & Conditions

Goods

To cover the insurable interest of the Insured on new general merchandise excluding: household goods/personal effects, antiques, automobiles, jewellery, bank notes, precious metals, securities, artifacts, valuable papers, works of art, stamps, dangerous goods, furs, live plants and animals, fresh or frozen products, perishable commodities, tobacco and tobacco products, alcohol and alcoholic beverages, memory or computer chips, bulk commodities, marble, glass or similar fragile articles.

Packing

Professionally packaged and prepared for over the road transport in an LTL or TL environment.

Geographical Limits

Within and between Canada and Continental USA, excluding Alaska and Hawaii.

Valuation

As per Royal & Sun Alliance Insurance's Standard Inland Transportation Form (All Risks), the goods insured shall be valued at the amount of invoice (replacement cost), including freight, together with such costs and charges as any have accrued or become legally due thereon since shipment, but in the absence of invoice, the property shall be valued at actual cash market value at time and place of loss and in no event for more than the Limits of Liability specified above.

Conveyances

Motor Trucks - Common Carriers and Railway cars.

Limits

CAD $250,000 - any one railway car and/or motor truck - common carrier.

Terms

As per Royal & Sun Alliance Insurance's Standard Inland Transportation Policy – All Risks
Statutory Conditions
Institute Radioactive Contamination, Chemical, Biological, Bio-chemical and Electromagnetic Weapons Exclusion Clause
Institute Cyber Attack Exclusion Clause
Termination of Transit Clause (Terrorism)

Exclusions

Excluding loss or damage due to scratching, denting, marring and chipping; rust, oxidization and discolouration; electrical and mechanical derangement unless caused by an insured peril.
Excluding the costs of recalibration and/or re-programming

File a Freight Claim

Claims should be filed promptly to allow investigations to occur while facts are fresh, and must be submitted within 60 days of delivery with full payment of freight charges - a minimum of $50. Filing a claim will protect any rights you have under the Bill of Lading.

Step 1: Accept the Freight

Please refrain from refusing freight and take all the necessary steps to minimize the loss.

As claims are only paid out on the damaged portion, rejecting the whole shipment may result in unnecessary loss of undamaged product and associated revenues. CSA is not responsible for any loss incurred from not accepting the freight.

Step 2: Document the Damage

Any visible discrepancies should be marked directly on the Bill of Lading or the delivery receipt. Indicate a count and be as specific as possible, ensuring the driver initials the exceptions.

Ex. Three boxes on the top row were crushed.

It is strongly encouraged to take pictures of the freight upon arrival. Make sure to depict the nature of the claim and include the packaging in your photos.

Damages discovered upon unpacking or uncrating are considered concealed and not covered under carrier liability. Please contact your shipper or supplier for compensation.

Step 3: Send a Notice of Intent

The party responsible for the freight charges must submit a Notice of Intent in writing to CSA's Claims Department within 60 days of delivery. The Notice of Intent can be waived if a complete claims package (Step 6) is submitted within the same 60-day time frame, or if the shipment is missing.

Fax: 416.292.5217, or
Email: claims (at) csatransportation.com

A Notice of Intent should be on your letterhead and must indicate details of the shipment:

CSA Load/tracing #
Date of the shipment
Pick-up (Origin) address
Delivery (Destination) address
Nature of the claim (shortages, damages, repairs, etc)

Step 4: Retain Salvage

All salvage must be retained until investigations are completed. If disposal is required, you must advise CSA and obtain written authorization from the Claims department beforehand.

Step 5: Pay Freight Charges

For your claim investigation to begin, all freight charges related to the shipment must be paid in full. Proof of payment is required as part of the claims package submitted (Step 6).

Step 6: Submit Claims Package

Claims packages must be submitted with supporting documentation no later than nine months from the date of shipment. Inadequate submissions can cause delays in investigations and settlement. The following documentation must accompany the claim package:

Statement of Claim (download here) outlining in detail the amount and nature of the claim. This form is not required if a Notice of Intent has already been sent.
Copy of the Supplier Invoice for the entire shipment outlining the cost of the damaged goods. If the claim is for repair costs, enclose a repair quote, including labour charges and a copy of the replacement parts invoice.
Copy of the original signed Bill of Lading.
Pictures of the freight.
Copy of the Delivery Receipt showing the exceptions indicated and acknowledged by the driver.
Proof of freight payment for the shipment in question.

Please allow 30-90 days for investigation. Once a decision has been reached, a formal letter explaining the resolution process will be sent. Any settlement reached will be reflected on your statement of account.

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These document downloads are PDF files. For best results, you should first save the file and then open it with the latest version of Adobe Reader.

The files have been designed as fillable forms that you can fill out (partially or completely) and if necessary, save again to reuse later on (with partially completed information, for example if you have regular orders between the same locations you can download a Bill of Lading and save it with all the required location information ).

To take advantage of this functionality please right click the blue "download" text and save the file to your computer.

Note: If you are attempting to view any of the below documents in your browser by clicking on them directly, you may not be able to use the fillable form fields. Check if your browser supports the adobe plugin here and follow the steps to add the adobe plugin to your browser. If you can't get the in-browser forms to work just "right click" and download the PDF, then open with Adobe Reader.

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