Get the most from your CSA shipping account
CSA is a leader in LTL transportation operating 14 terminals specializing in all-inclusive pallet pricing for over 33,000 lane combinations between Canada and the USA, and across Canada. Our extensive network covers over a million postal codes and all US zip codes, ensuring comprehensive coverage and fast efficient service.
Commitment to Technology
At CSA Transportation, we've invested in advanced technology to automate our processes, making it fast and easy to get quotes, schedule orders, and track shipments. Our aim is to ensure that our technology delivers accurate and timely information, giving you the tools you need to manage your shipments with confidence and ease.
We offer four ways to request quotes and schedule orders:
Our Online Portal is the most efficient and user-friendly way to obtain quotes and schedule orders. By using the portal, you can:
- Instantly obtain freight quotes
- Schedule orders for pickup and convert a quote into an order
- Track shipments in real-time
- Download scanned documents: Proof of Deliveries and Bills of Lading
Get instant access to LTL freight quotes on over 1.2 million postal/zip codes throughout Canada and the USA! Get set up on our Online Portal today!
Get Started with Our Online PortalOur Automated Email System reads incoming requests and processes them in seconds. To ensure accuracy with our technology your emails must follow the correct format:
|
From: XYZ Company, Los Angeles, CA 90008 To: ABC Company, Toronto, ON M8W 1Z7 48x40x72 1400 lbs 48x40x54 700 lbs 48x40x54 700 lbs Commodity: Car Parts Special Requirements: Tailgate Pickup, Appointment Delivery |
Guidelines for Effective Use of the Automated Email Quote System:
-
Provide a company name (on the same line as the address separated by a comma). Company names help identify warehouses with high traffic and extended driver wait times so that we may provide the most accurate quote.
Example
From: XYZ Company, Los Angeles, CA 90008 -
The system will not work with emails that have been Forwarded or Replied To. Please create a new email for each request.
- Include one request per email; the system cannot read requests for multiple individual quotes within the same email.
- Add each pallet or piece to its own line ↵. Show dimensions in inches, use Length x Width x Height. Show weight as lbs on the same line as the dimensions.
- List the Commodity below the pallets/pieces section.
- List Special Requirements like "Tailgate Pickup" or "Appointment Delivery" below the Commodity Section (each separated by a comma).
Example
48x40x72 1400 lbs
48x40x54 700 lbs
48x40x65 700 lbs
Example
Commodity: Car Parts
Please note: “Commodity: Chemicals” does not indicate a special requirement, instead use the special requirements section with a description like: “Dangerous Goods: UN#1234”.
Please also include the location where the specific requirement will take place (if applicable).
Example
Special Requirements: Tailgate Pickup, Residential Delivery, Appointment Pickup, Limited Access Delivery, Trade show Delivery, Pallet Jack Pickup, Straight Truck Delivery, Afterhours Pickup, Prebooked Appt Delivery
If you have a Transportation Management System (TMS) or an IT development team, we offer Quotes, Order Scheduling, and Tracking via API, enabling direct communication between your system and ours. The benefits of using our API include:
- Seamless integration, removing the need for manual order entry
- Instant access to quotes, order placements, and tracking updates directly within your system
- Real-time status updates synchronized with your system
Freeform emails are accepted, but they are not preferred for the following reasons:
- They often contain inconsistent formats and incomplete information.
- They require manual interpretation by our customer service team, resulting in longer processing.
For faster service, we strongly encourage using the Online Portal or the Automated Email System.
To request Net 30 credit terms, please complete the CSA Credit Application form and submit it to credit@shipcsa.com. Three references are required, with at least one being from a transportation company you currently do business with. To expedite the process, please inform your references to add credit@shipcsa.com to their trusted sender list.
Contact Finance TeamEFT/ACH transfer: Transfer funds directly from your bank account. Please request our bank details by emailing ardept@shipcsa.com. Send all payment backups to payments@shipcsa.com.
E-mail transfer: Use payments@shipcsa.com for the e-transfer. Send all payment backups to payments@shipcsa.com.
Cheque: Payable to CSA Transportation and mail to the address provided on the invoice.
PayPal: We accept the PayPal payment method in Canadian dollars only. This method can only be used if your billing currency is in Canadian dollars. Please request a PayPal link from payments@shipcsa.com and we will send this to you.
Credit Card: We accept MasterCard and Visa. Please note that credit card payments may be subject to a surcharge.
Payment Instructions: Please reference your client ID, invoice number, and payment amount for total payments in the payment backup.
If you have any questions or need assistance with these payment options, feel free to contact us at 1.855.SHIP.CSA (1.855.744.7272) or email us at credit@shipcsa.com.
Thank you for choosing CSA as one of your trusted transportation partners.
